FAQ

Everything you need to know.

Our goal is for you to enjoy your holiday as worry-free as possible. If you have any questions or need extra flexibility, just let us know — we'll always do our best to accommodate. Call or WhatsApp us at +34 622 867 810 or email costasolbeachequipment@gmail.com.

How do I place an order?

Pick the gear you'd like, send us your dates and delivery address through our booking form, WhatsApp or email. We reply within a couple of hours during the season, confirm availability and share payment details.

Is there a minimum rental period?

Yes. Our minimum rental period is 2 days. Pricing is day-based for stays of 2 to 14 days — you see the total for your exact stay, and 3 days costs the same as 2. For stays longer than 14 days, contact us for a tailored quote.

Which areas do you deliver to?

We deliver all along the Costa del Sol: Estepona, San Pedro, Puerto Banús, Marbella, Benahavís, Mijas, Fuengirola, Benalmádena and Torremolinos. Staying further away? Message us and we'll quote the delivery.

Is there a delivery fee?

Delivery and collection are free in our local areas (Estepona and surroundings, Marbella, San Pedro and Puerto Banús). Outside those areas a small combined delivery & collection fee applies: Sotogrande €20, Fuengirola €15, Mijas €20, Benalmádena €20, Torremolinos €25. It is one single fee covering both delivery and collection — enter your accommodation location in the booking section and you'll see the exact price before booking.

What time will my equipment be delivered?

When you book, tell us your preferred delivery window and check-in time. We'll always do our best to have your gear ready before you arrive, and we'll coordinate directly with you the day before.

Do I need to be present at delivery and pickup?

If you're staying in a villa or a rental with a safe spot outside, no — we can leave the gear before you arrive and pick it up after you leave. For apartments and hotels we coordinate a time when you can be there.

Do you set the equipment up on the beach?

Standard rentals are delivered to your door — everything is designed to set up in a couple of minutes. If you'd like us to set up a full picnic or bundle directly on the beach, we can do that on request as a custom service.

What if the equipment I want isn't available?

Just get in touch. We're constantly expanding our inventory and often have similar alternatives, or can source specific items with a little advance notice.

What if the equipment isn't in good condition?

Let us know straight away and we'll bring a replacement. We treat every rental like it's for our own family — if it isn't good enough for us, we don't rent it out.

What if I need to cancel?

We're flexible: cancel more than 48 hours before your delivery date and we refund in full. Within 48 hours we may retain a small fee, but if something unexpected comes up just call us and we'll talk it through.

What happens if the gear is lost or damaged?

Normal wear and tear is on us. If something is lost or seriously damaged during the rental, we ask you to cover the replacement cost so the next family can enjoy the same quality gear.

Baby & Kids equipment

Do you rent baby and kids equipment?

Yes. We rent car seats, strollers, a travel cot with mattress, a high chair and selected family essentials. Everything is cleaned and checked before delivery.

Can I rent car seats or strollers together with beach equipment?

Yes. Beach and Baby & Kids equipment go into the same booking, with the same dates and one single delivery & collection fee.

Where do you deliver baby and kids equipment?

To hotels, villas and holiday apartments across the Costa del Sol — exactly the same delivery and collection service as our beach equipment, calculated from your accommodation location.

Airport pick-up & family bookings

Can I pick everything up at Málaga Airport?

Yes. Choose Málaga Airport pick-up & return in your booking and collect everything at LockMate, Terminal 3, Arrivals, Floor 0, in the public arrivals area. The flat €40 fee covers both pick-up on arrival and return before you leave. You are responsible for collecting and dropping the equipment yourself at the point.

How do you know which car seat my child needs?

We ask for your child's height and weight, because those decide which seat is correct. Age is used only as context. If the measurements fall outside what our seats are published for, we tell you instead of guessing.

Will the car seat fit my hire car?

We ask what you'll be driving and confirm the installation with you before delivery. We never claim compatibility we haven't checked, and if the seat can't be fitted safely you don't pay for it.

Can I book baby equipment and beach equipment together?

Yes — one booking, the same dates, the same customer details and one confirmation. You choose either accommodation delivery or airport pick-up for the whole booking.

Still have a question?

WhatsApp is the fastest way to reach us — we usually reply within an hour.

Contact us